5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor that a property manager usually hires. If you employ a painter, then you can see whether or not they do their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a system of verification and quality control to ensure that issues connected with the lack of doing these tasks don’t start to occur.
In this article we will discuss five (5) easy steps to improving your safety guard service and attaining what you picture as your perfect office security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your condition is among these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security company and inquire does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another superb method to screen whether the protector is a fantastic fit for your house is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This first dialogue can tell you a good deal about what to expect from that shield and it gives you an opportunity to request another shield if you feel that it is essential.
Assess Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in several cases the guard’s orientation to his assigned land isn’t as complete. We predict the orientation for the assigned land”Site Specific Training”. Learn What your site specific training looks like:
• Does it occur at your premises?
• Who does the training?
• How long is each new officer trained?
• How long can the security company double lender?
• How thoroughly are your article orders explained?
Determine the answer to each of these questions and make certain that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your site specific training to get an understanding of what goes on preparing a shield to work in your premises.
Protect supervision is among the main factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their job isn’t significant and they start to find themselves as less of a part of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the two methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your premises. These monitoring systems permit the security guard company to monitor the time and log the activity of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard company provides a method of making certain that each guard is secure and alert. Using guards check-in regularly with the safety guard company, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security adviser be sure that the adviser isn’t really a security guard company. If so, your audit is guaranteed to develop issues with your existing security guard company.